Service and Support
In today’s analytical market the knowledge and quick response time of a service provider plays a huge role in minimizing instrument down time. Teledyne Tekmar Services has always focused on prompt, knowledgeable and courteous response to our customer’s needs. We recognize providing full lab support is the answer to your service support requirements. Down time is costly to you, and if you’re dealing with multiple companies this just makes your job more complicated. Regardless of the sample prep instrument, GC/MS, LC and/or selective detector, Teledyne Tekmar Services provides you with a level of comfort in dealing with one service support provider.
Our Technical Support Department is the leader in the market pertaining to response time and capability to resolve your instrument problems in a prompt and courteous manner.
- Factory Repair
- Instrument Refurbishment
- On Demand Repair
- Preventative Maintenance
- Service Agreements
- Software/Hardware Upgrades
- Technical Support
- TOC Standards
Response time, knowledge and ownership are the quality traits which have positioned this group as a leader in the market as a single service support provider.
Our Services Include:
Factory repairs are done at our facility in order to save on instrument service costs.
We will help you install new instrumentation or move your current instrumentation to a new location.
A service representative can do a refurb on site in order to prolong the life of the instrument.
Our installation and operational qualification program consists of producing the thorough audit trail needed to meet internal and external validation requirements while confirming proper installation and operation with documented tests.
A service representative will come on site and do the repair.
This ensures that your instrumentation is working at its optimum capability.
Our service agreements include preventative maintenance, overnight shipment of parts, 48-hour response to your site, and priority service. For more information on the specific types of Service Agreements offered in Germany contact ANTEC GmbH.
Upgrades are readily available for the lifetime of your instrument.
Unlimited Phone Support at +49 (0) 8856 9910 or by email email@example.com
We offer a full suite of certified TOC reference standards for all TOC instrument manufacturers. Contact ANTEC GmbH for details.
Our service representative will provide on site training.
Teledyne Tekmar in Deutschland
Teledyne Tekmar is represented in Germany by ANTEC GmbH
Analysen- und Prozesstechnik
Telefon: +49 (0) 8856 9910
Telefax: +49 (0) 8856 9891
Telefon: +49 (0) 89 72069268
Telefax: +49 (0) 89 72625045